We understand that when you’re looking for information, it can be difficult to know where to start. That’s why we’ve put together a list of frequently asked questions that can help you find the answers you need.
Our FAQs cover a variety of topics related to our company, policies, products and services. No matter what questions you have, chances are you’ll find the answers here. If you can’t find the information you’re looking for, please don’t hesitate to contact us. Our customer service team is always available to answer your questions and help you get the information you needs.
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The cost of resizing will vary depending on the material and the amount of size adjustments. In general, platinum rings start from $119 to resize up to two sizes larger or smaller, 18ct/14ct/9ct gold rings start from $99 to resize up or down two sizes, and silver rings start from $69 to resize two sizes up or down*. Ultimately, the price will depend on the individual situation. Enquire today to get an accurate quote.
* Prices subject to change and do not include any additional services or costs, such as rhodium plating, shipping etc. When we receive your ring, we will inspect it and notify you if any additional charges apply before any work is done on it.
If you’re considering a ring made of an unusual material, such as resin, titanium, tungsten, ceramic, jade, or wood, keep in mind that these rings cannot be resized. This is due to the inability of the ring’s composition to be cut and bent, as opposed to rings made of metals such as silver, gold, platinum and palladium. So, if you’re set on a ring made of one of these unconventional materials, make sure your finger is properly sized before you buy.
If you’re unsure whether your ring can be resized, we’re here to help and will collaborate with you to find a solution that meets your specific requirements.
At Fidda & Katina, we understand that your rings are more than just jewellery – they’re sentimental pieces that hold a lot of meaning. That’s why we take extra care to resize your rings quickly and efficiently, without compromising on quality. Depending on the design of the ring and the extent of the resize, we usually have the ring ready within two business days*. So you can rest assured that your precious ring is in good hands!
* Quoted times are subject to change and do not include shipping transit time.
There is no set limit to the number of times a ring can be sized. If your ring is made with high-quality materials, it can be resized as many times as you like. However, keep in mind that each time a ring is resized, its structure may degrade slightly. But that doesn’t mean you have to say goodbye to your beloved piece of jewellery. With proper care, your ring can last a lifetime. So if you plan on wearing your ring for a lifetime, it’s best to get it resized only when absolutely necessary, and keep up with the maintenance of your ring to increase its longevity.
Rhodium plating is used to create a silver-white reflective metal finish that is often used to plate platinum, white gold, palladium or silver, giving it a brighter, more reflective finish.
The duration of rhodium plating’s lifespan depends on several factors, such as the frequency of use and the level of wear and tear the item experiences. Generally, rhodium plating on jewellery can last anywhere from several months to several years. Eventually, the plating will wear off, and the item will require re-plating to restore its original shine and lustre.
The cost of rhodium plating can vary depending on the size and type of item being plated. However, it is generally a very affordable process that can extend the life and beauty of your favourite jewellery pieces. Our prices start from $69 for polishing and rhodium plating. You can count on Fidda & Katina to keep your jewellery looking as new as the day you first encountered it. Contact us now for a quote.
* Prices subject to change and do not include any additional services or costs, such as repairs, shipping etc. When we receive your jewellery, we will inspect it and notify you if any additional charges apply before any work is done on it.
Since rhodium is a harder metal than silver it’s generally used to provide a protective coating for silver jewellery. There are many benefits to rhodium plating, which may include:
- Gives a silver piece a more lustrous appearance
- Helps to protect the silver from scratches as it’s a harder metal
- Helps prevent silver from tarnishing
Due to these benefits, all of Fidda & Katina’s silver jewellery is rhodium plated for extra durability and shine.
Depending on the type of jewellery, the setting may be delicate and require special care to avoid damaging it. We will check the piece to assess the type of setting, the overall condition of your piece to determine if additional repairs are required, and the best technique to fix it. Our team will endeavour to find the closest match to your original stone. Once we have determined the best course of action, we will provide you with a quote detailing the repairs that need to be undertaken to restore your piece.
Absolutely, Fidda & Katina can replace the stone in your ring. We will take care to match the new stone in size, colour, and clarity to the previous ones. As a consequence, you’ll get a ring that appears brand new yet retains the personal worth of your original piece.
The cost of setting stones in a ring can vary depending on the type of stone you choose, the ring and the number of stones that need to set. Generally speaking this can range from a few hundred to a few thousand dollars.
It is not uncommon for diamonds to fall out of jewellery. This can happen for a variety of reasons, including loose settings, damaged prongs, or simply wear and tear over time. If you notice a diamond is missing from your jewellery, avoid wearing it until it is repaired, as this will help prevent further damage.
For regular maintenance in between professionally cleaning, the simplest method to keep your jewellery clean and sparkling at home is to soak it in a solution of warm water and dish soap. Let it soak for a few minutes, then gently scrub it with a soft toothbrush. Rinse it thoroughly with warm water, and dry it with a soft cloth and hair dryer.
Jewellery purchased from Fidda & Katina come with a lifetime warranty that includes a free cleaning service once a year for the life of the item.
If your jewellery does not have a lifetime warranty, our cleaning services begin at $29*.
* Prices subject to change and do not include any other services or costs, such as rhodium plating, shipping etc.
We recommend that our clients bring in their jewellery at least once a year. Regular wear can take a toll on even the most well-made pieces, so it’s important to have them cleaned and inspected twice a year. This will help keep your jewellery looking its best and lasting for many years to come.
There is just no replacement for the power of ultrasonic cleaners when it comes to keeping your jewellery gleaming clean. Ultrasonic cleaners use high frequency sound waves and chemicals to create bubbles that grab on to filth and grime, quickly and easily removing it away from the jewellery. This procedure gives a thorough cleaning, leaving your jewellery and diamond surfaces looking newer and shinier. This process is gentle and effective, leaving your diamond jewellery sparkling clean.
Fidda & Katina provides a wide range of repair services, such as replacing and resetting stones, soldering damaged chains, and repairing clasps.
We can also resize rings, replace broken settings, prong re-tipping or replacement, and polish and plate your jewellery to make it look brand new. We have the experience and skill to make any jewellery looking its best, no matter how big or minor the repair.
If you have a piece of jewellery that you’re not sure can be repaired, contact us now to see if we can assist you.
Depending on the severity of the damage, we may typically repair a fractured ring. If the crack is minor, we should be able to solder the ring back together.
More severe damage may require the shank to be replaced. Of course, some cracks may be too severe to be repaired.
Enquire now to see available options. After all, a cracked ring is still a special ring, and it deserves to be fixed if at all possible.
Yes, gold jewellery can be repaired. Fidda & Katina have the tools and skills to make your favourite piece look as good as new – maybe even better. While some damage may be irreparable, most gold jewellery can be brought back to its original glory with a little bit of care.
Of course! We can fix almost any type of jewellery. However, some bracelets may be beyond repair. The most common repairs done on a bracelet are tightening of the links, and replacement of the clasps. The bracelet may also need to be cleaned and polished if it has become dull. If your bracelet is in need of repairs, contact us today for an obligation free quote.
Silver jewellery can tarnish for various reason, the main one being exposure to oxygen and oxidative reactions that occur with sulphur making it easy for your jewellery to tarnish. Other causes for tarnishing include but not limited to; air pollution, high humidity levels and contact with chemicals found in perfume, deodorant, lotions, hairspray and cleaning products such as bleach. Moisture can also cause your silver to tarnish and may potentially even lead to corrosion.
It’s essential that you take care of your Fidda & Katina jewellery. Being .925 silver, it’s exposure to elements such as oxygen and sulphur makes it easy for your jewellery to tarnish. In order to minimise the impacts of tarnishing, we suggest that you clean your jewellery on a regular basis and polish your tarnished jewellery with an anti-tarnish cloth to help eliminate oxidisation.
Tarnishing can also occur when it comes into contact with air pollution, high humidity levels and contact with chemicals found in perfume, deodorant, lotions, hairspray and cleaning products such as bleach, so we recommend that you do not wear your jewellery whilst in bed, gardening, bathing, participating in sporting, fitness and physical activities. Doing these activities will not only increase the tarnishing process but may also cause kinking, snagging or breakage of your jewellery.
When cleaning your jewellery ensure that you only use a polishing cloth, soft piece of felt or a soft tooth brush with warm mild soapy water in order to avoid abrasions.
You should always take extra care with delicate items such as pearls. In order to keep your pearls looking as stunning as ever, you should avoid getting them in contact with cosmetics, perfumes and hairspray. If you accidentally do, you can wash your pearls with a softened cloth using a mild soap and water. Ensure that you don’t clean your cultured pearls with chemicals or abrasives, as doing so will scratch and damage the surface.
When storing your pearls, ensure that you avoid them coming into contact with other jewellery items as other pieces of jewellery could scratch and damage the surface, so keeping them in an individual box is highly recommended.
You should store your jewellery at room temperature and away from sunlight. We recommend that you keep your silver jewellery individually packed to ensure that they do not scratch or tangle (particularly necklaces and bracelets). It’s also advised to draw moisture away from your jewellery in order to avoid tarnishing which you can do by placing any of the following in your jewellery box:
• Chalk: works by naturally absorbing moisture and chemical residues.
• Silica bags: which you can usually find when you buy new shoes, handbags etc. If you have bought an item which contains these packs, reuse them by putting them into your jewellery box or in the individual containers.
• Anti-tarnish paper: these are made from non-toxic materials which absorb agents in the air which causes tarnishing
Ensure that you store silver away from uncoated wood, rubber, and newspaper as this can cause tarnishing which in turn reduces the lustre of your jewellery. If you follow our instructions, your jewellery will be safer from damage, scratches and tarnishing and increase the longevity of your Fidda & Katina items.
It is only natural for plating to wear off with everyday wear and tear. To minimise this you should follow the care instructions so you can have longer shine and protection.
You can always contact us to request for your jewellery to be polished and plated so it will look new again and we’ll provide you with a quote for this service.
Please note that not all items of jewellery can be re-plated, this will need to be examined on a case-by-case basis and we’ll let you know once we send you a quote.
In the case your silver jewellery has already tarnished, we suggest that you clean it immediately to avoid any tarnishing in the future. You can do this by using a polishing cloth specifically made to polish silver jewellery and if this doesn’t work you could try washing your silver with a soft toothbrush using a few drops of a mild, ammonia and phosphate-free dish washing soap diluted in warm water. Ensure to dry your jewellery afterwards and polish with the silver cloth. If you’re unable to remove the tarnish on your own, you can contact us for a quote to clean your jewellery.
Rings: You can find the F&K hallmark stamped on the inside of the ring
Bracelets: The F&K hallmark will be present on either the tag on the bracelet next to the clasp or the Fidda & Katina name will be present on the clasp itself.
Necklaces: The F&K hallmark will be present on either the tag on the necklace next to the clasp or the Fidda & Katina name will be present on the clasp itself.
Bangles: You can find the F&K hallmark stamped on the inside of the Bangle
Earrings: Not all earrings will have a F&K hallmark due to the nature of the product contours, however with some earrings you can find the hallmark either in the inside or behind the product.
To ensure your jewellery looks like new, we suggest to have your jewellery serviced/cleaned twice yearly. You can contact us for a quote on this service.
Gold plating is the process of applying a thin layer of gold to the surface of another metal, which improves the appearance and longevity of your jewellery. Whether you have a cherished family heirloom or a favourite accessory, our gold plating services can restore its beauty and extend its life. We specialise in gold plating precious metal jewellery for the best results.
The longevity of gold plating depends on several factors, including how often you wear the piece and how well you care for it. High-quality gold plating can maintain its appearance for a significant period with proper care. To prolong the life of the plating, avoid exposure to water, sweat, and chemicals, and store your jewellery properly when not in use. Regular touch-ups can also help maintain its appearance.
Most types of jewellery made from precious metals, such as silver, brass, and stainless steel, can be gold plated effectively. However, jewellery made from base metals may not hold the plating as well and can wear off more quickly. We specialise in gold plating precious metal jewellery to ensure the best results.
To keep your gold plated jewellery looking its best, avoid exposing it to water, chemicals, and rough handling. Remove your jewellery before swimming, bathing, or applying lotions and perfumes. Clean it gently with a soft cloth after each use to remove any oils or residues. Store your pieces in a dry place, preferably in individual pouches or boxes, to prevent scratching.
The cost of gold plating services varies depending on the size and complexity of the item. For instance, polishing and gold plating stud earrings start at $59*. Prices can vary based on the specific requirements of your jewellery, so it’s best to contact us for a personalised proposal.
* Prices are subject to change and do not include any additional services or costs, such as shipping, etc. When we receive your piece, we will inspect it and notify you if any additional charges apply before any work is done on it.
Our jewellers are highly skilled in resizing rings while preserving their integrity and design. However, the impact of resizing can vary depending on the specific ring. We will let you know if there are any potential risks involved in the proposal, during the consultation, or after the jeweller reviews your ring.
Once you’ve filled out our Ring Resizing Form and accepted the proposal, we’ll schedule a fitting session at our Docklands office. During the session, we’ll take measurements of your ring finger to your desired size, ensuring a perfect fit. Once the resizing is complete, we’ll notify you when your ring is ready for pick-up.
Most rings can be resized, but factors like the type of metal, ring design, and gemstone setting can impact this. Rings made from gold, platinum, or silver are typically resizable, while intricate or non-traditional designs (e.g., eternity bands) or rings with certain stones may pose limitations. We will assess your ring based on the information you provide to us.
In many cases, yes. However, depending on the size adjustment and the placement of the engraving, there may be limitations. Our jewellers will assess the ring and inform you if the engraving might be affected during the resizing process.
Absolutely! We know that trusting a new brand can seem a little risky, but we assure you that our site is safe to place an order. We’re an Australian owned and run business, our company and website have been independently verified by reputable third parties to ensure every order you place with Fidda & Katina is safe and secure.
Rest assured that we don’t store any credit card details on our servers as this is managed by a trusted third party payment processing facility where specific security standards need to be met.
You can contact us about any query you may have using our contact us form
You can search for a product using the search bar located on the top section of our website
Once the payment is processed for your order, you will receive an order confirmation email with the order number.
If you’ve checked out with your Fidda & Katina account, you can view the order details under the Orders section in My Account.
If you change your mind shortly after you’ve purchased a product, you should contact us immediately and we’ll try and accommodate your request.
In the case the item is in transit, you will have to request an exchange upon receipt of the product. You will have 15 days to request an exchange for your item and return shipping will be at your own cost.
Please note that no refunds will be given if you have simply changed your mind, ordered the wrong product, found the product cheaper elsewhere, found a better product elsewhere, were aware of the relevant fault before buying the product (such as if the fault was written on the product’s tag, or for online purchases, indicated in any photos or descriptions of the item online), damaged the product by misusing it or used the product for a long time and the problem is as a result of usual wear and tear.
Refer to the Returns, Exchanges & Warranty page for further details.
If you change your mind shortly after you’ve purchased a product, you should contact us immediately and we’ll try and accommodate your request.
In the case the item is in transit, you will have to request an exchange upon receipt of the product. You will have 15 days to request an exchange for your item and return shipping will be at your own cost.
Please note that no refunds will be given if you have simply changed your mind, ordered the wrong product, found the product cheaper elsewhere, found a better product elsewhere, were aware of the relevant fault before buying the product (such as if the fault was written on the product’s tag, or for online purchases, indicated in any photos or descriptions of the item online), damaged the product by misusing it or used the product for a long time and the problem is as a result of usual wear and tear.
Yes, all our orders are shipped out using registered post to ensure complete traceability.
Yes, since our shipping provider is Australia Post, they will be able to deliver to your PO box.
We are happy to offer shipping services exclusively to the following overseas countries along with a flat rate fee: United Arab Emirates, United Kingdom (UK), Canada, United States (US), and New Zealand.
Once we have processed and shipped out your order, you will be notified of the tracking number via email.
If you’ve checked out with your Fidda & Katina account, you can view the order details including the tracking number under the Orders section in My Account.
It may take up to 5-10 business days for your order to arrive from the time of placing the order.
If you have requested a ring resizing or other custom work, please be aware that your order may take additional time to complete, depending on current demand.
Yes, all orders within Australia is free excluding any Extra Cover you may opt in for.
Yes, you can opt in to purchase insurance for any orders within Australia at the time of checkout by selecting Extra Cover.
Extra Cover provides you with cover for the specified value of your item (up to $5,000) if your item is lost or damaged while being carried by Australia Post.
For more information, please visit Australia Post’s website.
All of our orders are shipped via Australia Post.
If you haven’t received your order within 5-10 business days, please contact us immediately via our contact us page. Ensure to include your order number, email address and tracking number to help us assist you quicker.
All of our products are individually packed in a special Fidda & Katina jewellery packaging box. This is then placed in bubble wrap packaging and shipped to you via Australia Post. As a standard option, the shipping does not include insurance, however you can opt for it for a small fee upon checkout.
Your refund will be paid via the same payment method you have purchased the order.
Yes, you certainly can! You can request to exchange a product within 15 days upon receipt by contacting us via the Contact page and providing your proof of purchase.
Refer to the Fidda & Katina Guarantee page for further details.
You can request to exchange a product within 15 days upon receipt by contacting us via the Contact page along with your proof of purchase. Please note that the return shipping will be at your own cost and we request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise.
Refer to the Fidda & Katina Guarantee page for further details.
Please note that no refunds will be given if you have simply changed your mind, ordered the wrong product, found the product cheaper elsewhere, found a better product elsewhere, were aware of the relevant fault before buying the product (such as if the fault was written on the product’s tag, or for online purchases, indicated in any photos or descriptions of the item online), damaged the product by misusing it or used the product for a long time and the problem is as a result of usual wear and tear.
Refer to the Fidda & Katina Guarantee page for further details.
We do not charge to ship the product to you, however if you wish to purchase insurance this will be at your own expense and is non-refundable.
In the case you wish to exchange or need to refund a product, the shipping will be at your own expense and is non-refundable.
Refer to the Fidda & Katina Guarantee page for further details.
You can definitely exchange a sale item within 15 days upon receipt however we do not offer refunds based on change of mind or ordered the wrong product.
Refer to the Fidda & Katina Guarantee page for further details.
In order to return an unwanted gift, we need to validate the purchase authenticity with a proof of purchase from the original buyer. The same rules apply for regular exchange of an item. You can contact us with the relevant details and we’ll reach out to you with the next course of action.
Refer to the Fidda & Katina Guarantee page for further details.
Funds should appear in your account after a few days of issuing a refund. We will notify you via email to let you know that the refund has been issued.
If you receive an item which is not part of your order, please contact us via our Contact page straight away and we’ll aim to resolve this ASAP.
Refer to the Fidda & Katina Guarantee page for further details.
The Warranty Period for Physical Goods purchased from Fidda & Katina is 12 months from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 12 months from the date of replacement or repair, whichever is longer.
Refer to the Fidda & Katina Guarantee page for further details.
You can definitely request for rings to be resized. Fidda & Katina offers free ring re-sizing upon purchase of your ring, simply select the ring size that best suits you. If, however you would like your ring re-sized after you have purchased and received the ring, please contact us and we will provide you with a quote for this service.
In the unlikely event that Fidda & Katina cannot repair your item, a new one will be sent to you. In the case the product no longer exists we can exchange this for another item which is the same in value or offer a refund for the damaged product.
Fidda & Katina will either repair the Product at no charge, using new or refurbished replacement parts.
Refer to the Fidda & Katina Guarantee page for further details.
To obtain warranty service, you must first contact us and provide a proof of purchase so we can investigate and determine the problem and the most appropriate solution for you.
Refer to the Fidda & Katina Guarantee page for further details.
This could be due to a number of factors, please check with your bank to ensure there aren’t any issues with your card.
We accept all major credit cards including Visa, MasterCard, American Express and Afterpay.
Rest assured that we don’t store any credit card details on our servers as this is managed by a trusted third party payment processing facility where specific security standards need to be met.
You can find all previously placed order info in the Orders section in My Account.
You can create a Fidda & Katina account by clicking the “Create Account” link located on the header of our site and filling in the form. Alternatively, after completing your purchase, you can click on the “Create An Account” button to receive instructions on completing registration.
You need to let us know that you want to delete your account by sending us note from our contact page. We will then send you a confirmation email and then delete your account.
You can reset your password from Account Details section via My Account.
You can reset your password by clicking on the Forgot My Password link from the Sign In page.
You can update your contact, delivery address, newsletter subscriptions and credit card details via My Account.
Ensure you are using the correct email address and password. If you’re still having trouble signing in, please contact us from our contact page.
Having a Fidda & Katina account will allow for a quicker checkout, help you keep track of previous orders and drop hints to your loved ones by creating and sharing your wish list.
Once logged in, select the product you desire to add to your wish list and simply click on the Heart shaped icon.
You can update your wish list by clicking on the heart shaped icon.
From the My Wish List section, towards the bottom, click on one of the social network buttons to share, or simply copy and share the Share Lin.
Fidda & Katina is conveniently situated in Docklands, just moments away from Melbourne CBD, offering easy access to premier jewellery repair services.
Fidda & Katina sets the standard for the best in jewellery repairs, combining unparalleled craftsmanship, years of expertise, and personalised service tailored to meet your unique needs.
Fidda & Katina goes beyond simple fixes, aiming to enhance the overall beauty and durability of your jewellery. Our team treats each repair, whether it’s a family heirloom or a modern piece, with the utmost care.
Scheduling a jewellery repair appointment with Fidda & Katina is easy. Book an appointment with us today to transform and restore the beauty of your treasured pieces with the expertise of our skilled Australian jewellers.